How to Fall in Love with the Problem as an Observer
A voice from the entrance to my cubicle spoke, “We’re meeting in the Central Conference Room. Come now.” I’d heard this meeting was imminent and was pr…
A voice from the entrance to my cubicle spoke, “We’re meeting in the Central Conference Room. Come now.” I’d heard this meeting was imminent and was pr…
October 2019 saw 172 CEOs leave their posts, setting a new high in what was already a record year for C-Suite churn. It’s tempting to acknowledge the p…
Erik was a very creative, future-focused employee of mine. In many meetings with Erik he naturally led groups through high-energy, impromptu ideation s…
At a recent conference – organised by Skillsoft, the world’s leading provider of eLearning solutions – I suggested to the large audience attending my p…
A few months before I was named Chief Innovation Officer (CInO), all of the employees at the life insurance company had received a laminated “strategy …
Several years ago, I participated in a meeting of “creative geniuses” in which we developed what we all felt was a can’t-miss idea for our company. The…
If well implemented, agile working can revolutionize the work-life attitudes and balance of the next generations. By engaging the workforce at all leve…
Why quarterly capitalism exists Usually, there is a natural conflict of interest between investors, founders, employees and executives. Far more often…
A company with a healthy culture of innovation has people on all levels of the organization looking to find ways to solve problems or tackle new opport…
‘Digital transformation’ is a phrase that is widely used by many businesses today, who are attempting to upgrade their technology to accommodate for th…
The CX space is becoming a little like progressive rock used to be in the 1970s. Overly technical, too elaborate and complicated, inwardly focused and …
1 - DARE TO BE DIFFERENT (even a little crazy) Do you remember Apple’s ”Think Different” campaign from -97? The one in which Apple pays homage to what…
Innovation is a word on everyone’s lips. Events about it or with an agenda on innovation-related subjects (digital transformation, Internet of Things, …
This article is based on a talk I gave at Bristech in December 2018: ‘Talking Tech: the Art and Science of Communicating Complex Ideas’. By all accoun…
Innovation is supposed to be the hottest of hot things at the moment, as executives strive to cope with the volatile times we find ourselves in. The po…
Years ago, I remember reading a short story in which a barrister (I think it was Rumpole of the Bailey) successfully defended a driver charged with dan…
Many organisations kick-off an innovation programme with innovation training or brainstorming sessions. Seeing that it is easier to execute, this can b…
Being a strong supporter of Lean Startup principles, I always try to apply them to problem-solving, especially in situations of extreme uncertainty. Le…
Many years ago, when I managed the communications function for a leading digital innovation agency in London, we were engaged on a project for Sony. At…
At an individual level, many of us try to make changes within our lives and ourselves to lead a happier more fulfilled life. We’re trying to find purpo…