War in a World Designed by Men
Like it or not we are all related to one another. As homo sapiens, sharing a home we call Earth, it is not surprising that we should exhibit similar de…
Like it or not we are all related to one another. As homo sapiens, sharing a home we call Earth, it is not surprising that we should exhibit similar de…
We humans, by our very nature, are easily misinformed, misled by gossip, taken in by grand lies, seduced by rumours and conspiracy theories - and often…
A voice from the entrance to my cubicle spoke, “We’re meeting in the Central Conference Room. Come now.” I’d heard this meeting was imminent and was pr…
At the beginning of May NICE inContact released its second annual, global research study that investigated the changing attitudes of contact center lea…
Stop and think about your own behavior for a minute. I’m betting that when faced with a question that you don’t know the answer to, one of the first th…
Over the last couple of months, we have been consulting for one of the largest conglomerates in the Philippines. My team has been working to chart out …
Well that’s a thought provoking headline? How can I say something about the problem that reflects so many countries and is such a big part of Europe? D…
Reflection: Today I went to the funeral of a friend’s husband who passed away long before his time. Appreciate this may not be the most uplifting way …
In Sweden, cash transactions make up less than 2% of the total transaction value across the entire economy. The small number of centralised banks are c…
“Tis a lesson you should heed: Try, try, try again. If at first you don't succeed, Try, try, try again.” Proverb by William Edward Hickson …
Just recently I had the opportunity to trial a software tool, one that the CEO said would revolution outbound sales. It was a software tool that would …
Innovation and change is something we’re told is a good, nay even an inevitable fact of modern life. What’s more, the pace of change is said to be qui…
Innovation is not always blindingly obvious when we see it, sometime it just looks like madness, and we may question why people are doing it. In fact, …
Many innovative new products fail. I believe that too many innovation teams focus on their own innovation capabilities and neglect brand and culture. T…