It all starts with trust!
Trust is trending, or should I say the lack of it is. A recent New York Times (NYT) article displayed as front page news America’s lack of trust in gov…
Trust is trending, or should I say the lack of it is. A recent New York Times (NYT) article displayed as front page news America’s lack of trust in gov…
We humans, by our very nature, are easily misinformed, misled by gossip, taken in by grand lies, seduced by rumours and conspiracy theories - and often…
Can anyone doubt that we are in an era of mass disruption? In recent months we have seen the demise of several famous brands in the UK. These include…
Recently, I wrote about the perception gap that exists between how businesses think they are doing, regarding the delivery of great customer experience…
At the beginning of May NICE inContact released its second annual, global research study that investigated the changing attitudes of contact center lea…
Stop and think about your own behavior for a minute. I’m betting that when faced with a question that you don’t know the answer to, one of the first th…
Over the last 15 years I have attempted in my own way to transform organisations into high energy, innovative, and exciting places to work. I have trie…
A company with a healthy culture of innovation has people on all levels of the organization looking to find ways to solve problems or tackle new opport…
The customer experience in recent years has become increasingly complex. Despite this, however, a couple of simple things remain true: A business’…
Digital transformation is not easy. Particularly when you consider that, reputedly, around 70% of all transformation programs fail to meet expectation…
Some innovative projects will become viable businesses. Most innovative projects won’t. There is no miraculous recipe. This being the case, Many peopl…
TINYpulse recently published their 2019 Employee Engagement Report titled The End of Employee Loyalty. With reputedly one of the largest databases in …
Over the last 15 years I have attempted in my own way to transform organisations into high energy, innovative, and exciting places to work. I have trie…
The Death of the Controlling Mind? Part 1: A Modern-Day Fable (Working in the 4th Industrial Revolution) 6th September 2022 The vibration of Julie…
Strive to be a Stupid Leader Stupid - Adjective – Lacking Knowledge or awareness In this 4th Industrial Revolution characterized by the massive disru…
It used to be that companies looking for substantial growth could comfortably rely on one or two dominant innovation frameworks to guide their work, su…
I am passionate about helping organisations become Intrapreneurial. Supporting their cultural re-birth. Witnessing their transformation into vibrant, h…
The Dell-ASUS story that Harvard University’s Clayton Christensen refers to as 'a greek tragedy' is a good example to understand the different, and som…
Background I became aware of Ashgate Hospicecare through a chance meeting with Matt Corbishley their Director of H.R. at a conference in London. Matt …
"A man may die, nations may rise and fall, but an idea lives on. Ideas have endurance without death." John F. Kennedy Well, I am not saying JFK d…