COVID-19 Treasure Hunt: Turn lock down into a better quality life (in 2 steps)
Do you feel stuck and restricted because of Covid-19 social distancing and lockdown measures? Are you forced to #STAYHOME? Join me on a personal treasu…
Do you feel stuck and restricted because of Covid-19 social distancing and lockdown measures? Are you forced to #STAYHOME? Join me on a personal treasu…
What happens when your company unexpectedly announces business travel restrictions? For hundreds of thousands of workers, this has already become a rea…
I have started watching a new series on Amazon TV - Swamp Thing. For those who haven’t seen it, and it can be gory in places, the basic plot line is al…
This thought piece will build on the ideas I brought to the table in Would you be willing to let a machine take your job? and The transformative power …
According to Paul Donovan, global chief economist at UBS Wealth Management, the world may have hit ‘peak trade." He pointed to robotics, digitization a…
In Richard Banfield’s book Enterprise Design Sprints, he talks about how Design Sprints have become “a trusted format for problem-solving at many large…
Customers don’t want innovation – they want the results of innovation in the form of better, faster, cheaper products and services! How many significa…
Design thinking is not a passing business “fad.” It’s an established part of how smart organisations work and operate today. Design-led organisations p…
In a previous article I wrote about the recent loss of many well-known brands and who were not able to survive in this era of mass disruption. I gave s…
Managing innovation and transformation is hard. In the established organisation it often requires a great amount of foresight and a lot of strategic in…
As the concept of Digital Transformation comes to the fore in an organisation, it can raise uncertainty, doubt and speculation for both customers and s…
The world of work is changing. Calling someone a Luddite today gives the impression that they are a thoughtless opponent of progress, resistant to tech…
In a world where the only constant is change, where trends and new technologies are appearing, but also disappearing in such a short time, every hint o…
Recently, I wrote about the perception gap that exists between how businesses think they are doing, regarding the delivery of great customer experience…
How to create impactful ideas: Make them more robust Not all ideas are good ideas. And not every good idea is born in full working form. IGNITERS, or…
At the beginning of May NICE inContact released its second annual, global research study that investigated the changing attitudes of contact center lea…
If you’re reading this article, it’s likely because you are CRAVING a little creativity in your life: imaginative future vignettes about your personal …
Over the last couple of months, we have been consulting for one of the largest conglomerates in the Philippines. My team has been working to chart out …