What would a punk rock version of CX look and feel like?
The CX space is becoming a little like progressive rock used to be in the 1970s. Overly technical, too elaborate and complicated, inwardly focused and …
The CX space is becoming a little like progressive rock used to be in the 1970s. Overly technical, too elaborate and complicated, inwardly focused and …
Strategy is probably one of the most mystical and mystified words in the corporate vocabulary. There's many facts (and myths) contributing to this imag…
Often times creating a corporate strategy is viewed as a tedious and actionless process sucking up hundreds of men-hours. And the bad rep is for a good…
Although it looked revolutionary when it first came out in 2011, the Lean Startup 'build-measure-learn' feedback loop wasn't all that new. For decades …
In Part 1 of “Are People Really Your Greatest Asset?” we took a look at building “people portfolios,” using the financial investing principles of Alloc…
In Part 1 of “Are People Really Your Greatest Asset?” we’ll look at the first of three steps toward building “people portfolios,” using financial inves…
With little effort other than financial, the thought of acquiring another company can be extraordinarily tempting for a corporation looking to jump-sta…
Innovation Fatigue: Beware So innovation fatigue is actually a thing. Maybe not a clinical business or enterprise diagnosed condition but it’s clearl…
As the various political events of the past six months have unfolded, a number of economic indicators have jumped around, whether the stock markets or …